online store policy

a tempo online store policy


  • All orders are shipped by UPS ground on business days (Monday through Friday) excluding holidays.
  • UPS ground shipping $12, under $50 total purchase UPS ground shipping $6, Expecting delivery within 2-10 business days.
  • UPS 2nd day shipping $25 (Before 2pm Eastern time receive 2days later, After 2pm Eastern time receive 3days later)
  • You will receive order confirmation and shipping notification with tracking number via email.
  • Please note that some handmade and/or custom items may take longer to ship.
  • If applicable, details will be stated in the items description.


  • Sales tax is charged only to New York state residents (8.875% on all orders, no tax under $110 on clothing, belt, scarf, hosiery (effective as of Apr. 2012))


All jewelry and accessory are final sale and neither refundable nor exchangeable. accepts all returns or exchanges on only full-priced "clothing" in their original condition (unworn, unwashed, perfect condition with tags attached in the original packaging) within 14days(calendar days)of delivery date. is not responsible for any merchandise after this period.

  • All sale items are final sale.
  • Please note that our online store policy is different from in-store return policy.
    We accept return and exchange only by shipping.
  • Please check your merchandise immediately after received.
  • And if you received an item that is damaged please contact us at:
  • Please email us this RA form (please click) to receive RA# and mark RA#
    on the box of return merchandise.
  • Please email us this EXCHANGE form(please click) to receive EXCHANGE#
    and mark EXCHANGE# on the box of exchange merchandise.
  • Please return or exchange merchandise via Fedex or UPS ground to be
    Tracked and email us tracking#. do not provide free shipping
    for return or exchange.
  • Once your item is received, return or exchange will be processed within a week.
  • Return or Exchange address:
    Please include RA# or EXCHANGE# on the top of the box.
    a tempo returns
    300 Columbus Ave.
    New York, NY 10023


A tempo accept Visa, Master card and American Express credit card through our secure shopping cart.


All questions regarding your order please contact us by email.


At a tempo we keep information in the strictest confidence. We would never give, sell, or trade your information. By using a tempo website, you are accepting terms and conditions of the policies.